LIONEL RETAIL STORE RETURN POLICY

    • Lionel Retail Store will refund or replace at our discretion any un-used item in the original packaging within 30 days when accompanied with the original sales receipt.


    • If an item has been opened and used a 10% restocking fee may be charged up to a maximum fee of $50.00.


    • Returns will only be accepted if product was originally purchased from Lionel Retail Store.


    • The return of product from either LionelStore.com, LionelRacing.com will follow the return policies of the website the product was purchased from.


    • Cash or Debit Card purchases of $100.00 or more may be refunded by mailed check


    • Purchases by Travelers Checks, Money Orders, and Certified Bank Checks will be refunded in the form of a check mailed within 10 business days from the date of return.


    • Purchases by credit card will be issued back to the original card. If the original card is not available, a Merchandise Credit will be issued.


    • Gift Cards and Merchandise Credit are not redeemable for cash (unless required by law).


    • Valid photo ID may be required for refund.


    • Returns without a receipt will be refunded for the lowest price within the last 30 days.


    • All Lionel warranties will supersede refunding of monies.


    • Certain items may be labeled "as is" at the time of purchase and will not be eligible for refunds or returns.


    • Lionel Retail Store management will have discretion on refund policies and the decisions of management will be final.



    • Refunds are not provided for:

    • Merchandise damaged by customer's neglect unless it is defective.


    • Lost, stolen, or damaged Gift Cards are not replaceable.



    • We reserve the right to limit or decline refunds and research the original purchase transaction. Further Lionel Retail Store management will have the discretion on refund policies and the decisions of management will be final.